Banana Studio · Web
Charges on your card statement
Help center Billing and your plan
Who charges you
Banana Studio is run by Apphesus OÜ, a company registered in Tallinn, Estonia. Payments are processed by Stripe; we never see or store your full card number.
Banks show a short description next to each charge, and many shorten it, so the wording on your statement can vary from bank to bank.
Amounts to look for
Every Banana Studio charge is one of these amounts, plus any tax shown at checkout:
| What | Amount |
|---|---|
| 7-day introduction | US$1.99, once (the price shown before you paid) |
| Monthly plan, or starting Pro early during the introduction | US$29.99 each month |
| Quarterly plan | US$59.97 every 3 months |
| One-time offer taken when cancelling | US$4.99 (monthly) or US$34.97 (quarterly) for one renewal |
| 1,000 credit pack | US$8.99, once |
| 2,000 credit pack | US$15.99, once |
| 5,000 credit pack | US$39.99, once |
| 10,000 credit pack | US$69.98, once |
| 25,000 credit pack | US$149.99, once |
| Auto-refill, only if you turn it on | US$15.99 each time it adds 2,000 credits |
Prices are in US dollars. If your card is in another currency, your bank converts the amount and may add its own fee, so the total on your statement can differ slightly.
Match a charge to your account
- If you have a receipt email for the payment, compare its date and amount.
- In Settings, Invoices & billing details lists your invoices.
- Plans renew on their renewal date; see When your plan renews.
A charge you don’t recognise
Email nanobananastudio@gmail.com with the date, the amount and the last four digits of the card. Never send a full card number. Charges for purchases in the iPhone app come from Apple, not from us.
Email nanobananastudio@gmail.com from the address on your account. Never send full card details by email.